--- title: "PDA PICKING: THE RIGHT PRODUCT IS NOT SCANNED" description: "PDA PICKING: THE RIGHT PRODUCT IS NOT SCANNED" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/pda-picking-the-right-product-is-not-scanned#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Préparation de commandes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-pr%C3%A9paration-de-commandes) 25 octobre 2026 # PDA PICKING: THE RIGHT PRODUCT IS NOT SCANNED During your preparation process (PDA picking), you scan your products but they are not recognized as correct.  This is because when the product is scanned, the PDA does not validate it. In the illustration above, you will see that the "**scanned quantity**" is equal to 0.  If the product had been validated, the quantity would have been 1.  This comes from the PDA scanning setting, which performs a "Tab" once the product is scanned, and not an "Enter"  ✅**Solution:**  Please review your PDA setup using our tutorial **[PDA configuration.](https://support-shippingbo.freshdesk.com/fr/support/solutions/articles/80001014370)**   #### Contact us 📬: Questions about this feature? Feel free to write to us  [here](https://support.shippingbo.com/?hsLang=fr)so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)