--- title: "PICK AND PRINT ISSUE: UNABLE TO PRINT THE LABEL" description: "PICK AND PRINT ISSUE: UNABLE TO PRINT THE LABEL" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/pick-and-print-issue-unable-to-print-the-label#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Préparation de commandes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-pr%C3%A9paration-de-commandes) 25 octobre 2026 # PICK AND PRINT ISSUE: UNABLE TO PRINT THE LABEL During a Pick and Print session, an error message appears saying that some products cannot be scanned and that you cannot print a label for these products. This error message means that **several products have the same EAN** in your product catalog. This is called a duplicate EAN.    Since Pick and Print is **incompatible with duplicate EANs**, you receive this error message and are unable to scan these products.    ✅**Solution:** You can **change the EAN** of the product concerned directly in the product sheet.   Note that assigning the same EAN to several different products is possible, but **strongly discouraged**, particularly because several Shippingbo options are incompatible with duplicate EANs, such as Pick and Print and multi-EAN.    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)