POST-SHIPMENT TRACKING IN SHIPPINGBO

Benefits of the feature ✨

Greater visibility: Real-time view of post-shipment statuses directly in Shippingbo.
Time savings: No more need to check carrier platforms manually.
Improved customer service: Up-to-date information available to keep your customers informed.

1. Prerequisites

Feature available for all Shippingbo Packs, except the Shippingbo Invoice Pack.
This feature is billed and can be activated on request for carriers that support it.

2. Carrier eligibility

Depending on the carriers configured on your account, post-shipment tracking can be activated directly on your own, require intervention from our technical teams, or not be available.

2.1 Carriers eligible for self-service activation

If you ship with one of the following carriers, you can subscribe and activate the option completely on your own from your Shippingbo account:

Amazon Shipping
Chronopost
Colis Privé
Colissimo
Courrier Suivi
Delivengo
DHL Express
DPD
Fedex
GLS FR
Mondial Relay
TNT
UPS

2.2 Carriers requiring support intervention

For these carriers, activation cannot be done completely on your own. A request must be sent to Shippingbo support in order to carry out specific configuration actions:

Cchezvous
DB Schenker
Geodis
Kuehne+Nagel
Mazet

2.3 Unsupported carriers

Post-shipment tracking is currently not available for the following carriers:

B2C Europe
Boxtal
Bpost
Ciblex
Correos
Dachser
DHL Parcel Connect
Envoi du Net
Frequenceo
Global-e
GLS ES
MRW
Nacex
Post NL
Relais Colis
Royal Mail
Seur
Showroomprivé
Stuart
TDL
Veepee
Vir

3. How post-shipment tracking works

In Shippingbo, the last status of an order is normally Shipped.
If you want to track the progress of your orders after this step, the Post-shipment tracking feature lets you automatically retrieve the statuses from the carriers.

The order status therefore changes automatically according to its delivery progress. The post-shipment statuses visible in Shippingbo are as follows:

- Handed to carrier: The order has been picked up by the carrier (see the tutorial here).
- Delivered: The order has arrived at its destination.
- At pick-up point: The order is waiting to be collected at a pick-up point.
- Not delivered: The order was refused by the customer (damaged parcel, etc.).

💬 Good to know:

This feature depends on the information provided by carriers. In the event of a technical problem on the carrier's side, statuses may not be updated instantly.

4. Activate Post-shipment tracking

4.1 For self-service carriers

You can subscribe to and activate the option on your own, directly from your Shippingbo interface via the Modules and Extensions page.

➡️ More information in the dedicated tutorial: DISCOVER THE MODULES AND EXTENSIONS PAGE
Once the activation is confirmed, the post-shipment statuses of your shipments will be retrieved automatically.

4.2 For carriers requiring technical intervention

If you use one of the carriers listed in section 2.2 (Cchezvous, DB Schenker, Geodis, Kuehne+Nagel, Mazet), please contact our support team here to schedule and finalize the necessary setup.

5. Practical example

You are an e-merchant in the fashion sector, and you ship 150 parcels per day, 50% via Mondial Relay and 50% via UPS.

Thanks to post-shipment tracking, you can check in Shippingbo whether a UPS parcel has arrived, without logging in to your UPS interface. This allows you to answer your customers' questions faster and to anticipate any delivery issues.

⚒️ Framework and responsibilities:

Before fully using the feature described in this tutorial, we strongly recommend running a test phase with your own settings to check that the result matches your expectations. As the customer remains fully responsible for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.

To go further 🛫

- Status: handed to carrier

- Existing order statuses in Shippingbo

Contact us 📬

Questions about this feature?

Feel free to write to us here so that we can answer your questions.