--- title: REROUTE ORDERS MANUALLY AND BY IMPORT description: REROUTE ORDERS MANUALLY AND BY IMPORT --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/reroute-orders-manually-and-by-import#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des commandes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-commandes) 25 octobre 2026 # REROUTE ORDERS MANUALLY AND BY IMPORT You have orders with a routing error, for example because the products are out of stock in the warehouse:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-25-2025-09-20-19-7589-AM.png?width=688&height=257&name=image-png-Mar-25-2025-09-20-19-7589-AM.png) You have now restocked the products concerned, and you now need to restart order routing.    ✅**Solution:**  You can restart routing manually by going to the "Warehouses" tab of the order and clicking on the "Retry routing" button:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-25-2025-09-20-42-9717-AM.png?width=688&height=215&name=image-png-Mar-25-2025-09-20-42-9717-AM.png) You can also restart routing in bulk, for example if you have a large number of orders concerned. To do so, simply retrieve the order IDs:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-25-2025-09-21-03-8748-AM.png?width=688&height=621&name=image-png-Mar-25-2025-09-21-03-8748-AM.png) And go to Configuration =\> File management =\> Order rerouting. Download the example file and fill in the order IDs, then import the file (make sure the separator chosen for the file and selected in the interface is the same):  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-25-2025-09-21-23-9650-AM.png?width=688&height=315&name=image-png-Mar-25-2025-09-21-23-9650-AM.png)     💠**Note**:  If an order has a routing error because of a pick-up point that has not been synced, you will no longer need to manually reroute it once the pick-up point is synced. Once the pick-up point has been retrieved, the order will be automatically rerouted.   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)