--- title: RESOLVE 401/403 DOCUMENTATION ACCESS ERRORS description: Describes the authorization checks and cache operations to quickly fix access problems. --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/resolve-401-403-documentation-access-errors#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Configurations](https://knowledge.shippingbo.com/base-de-connaissance/configurations?hsLang=fr) 3. [Gestion des utilisateurs](https://knowledge.shippingbo.com/base-de-connaissance/configurations?hsLang=fr#gestion-des-utilisateurs) 25 octobre 2026 # RESOLVE 401/403 DOCUMENTATION ACCESS ERRORS ## Describes the authorization checks and cache operations to quickly fix access problems.   #### **Benefits of the feature ✨** - **User autonomy:** quick, immediate resolution of blockages without waiting for technical intervention. - **Work continuity:** access restored within minutes to protected resources and documentation. - **Login reliability:** correction of authentication conflicts related to multiple sessions or corrupted data.   ▼ ### 1. Prerequisites - This feature requires being a Shippingbo user. - Have administrator or user access rights on your web browser in order to **clear the cache**.   ▼ ### 2. How it works and step-by-step procedure By default, authentication errors are resolved in two main steps, which must be carried out in this order:   #### 2.1 Check the login e-mail address The address used to log in to the documentation must be an address with access rights to the documentation. These rights are automatically granted to addresses corresponding to a Shippingbo user. ➡️ You must therefore check that **your e-mail address for logging in to the documentation is indeed the same e-mail address** as the one you use to log in to Shippingbo. If you have several accounts, the system blocks access if the active session does not match the registered address.   #### 2.2 Clear the cache in the web browser If the e-mail address is correct but the error persists, the browser is probably keeping obsolete or expired access tokens in memory. Once you have logged out, go to your browser settings to purge temporary files: ➡️ Open Settings ➔ Privacy and Security ➔ Select “Clear cache” or “Clear browsing data”. **💡 Tip:** On Google Chrome, the recommended browser for using Shippingbo, deleting the **Cookies and other site data** is enough: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-May-21-2026-02-33-22-8861-PM.png?width=527&height=370&name=image-png-May-21-2026-02-33-22-8861-PM.png)   #### 2.3 Restart the session Completely close all your browser windows, reopen it, then try to access again by explicitly logging in with the authorized e-mail address (your Shippingbo address). **⭐ Key point:** If you have checked your login e-mail, cleared your browsing data, and still encounter the error when logging in, submit a request to support [here](https://support.shippingbo.com/?hsLang=fr) or via the address ***support@shippingbo.com***.   **⚒️ Framework and responsibilities:** Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.   #### **Contact us 📬** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)