--- title: RETURN CARRIERS - GLS description: RETURN CARRIERS - GLS --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/return-carriers-gls#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Contrats de transports](https://knowledge.shippingbo.com/base-de-connaissance/contrats-de-transports?hsLang=fr) 3. [Transporteurs en self service](https://knowledge.shippingbo.com/base-de-connaissance/contrats-de-transports?hsLang=fr#transporteurs-en-self-service) 25 octobre 2026 # RETURN CARRIERS - GLS ▼ ### 1. Prerequisites - To connect your GLS return service, you must have already connected your outbound service. ➡️ To do so, you can refer to our tutorial [Carriers - Connect GLS Ship It](https://knowledge.shippingbo.com/transporteurs-gls-ship-it?hsLang=fr). - Feature available for **all Shippingbo Packs**. **🚩 Special case:** If your Shippingbo account is an **OMS**, you do not need to have already configured an outbound service. However, access to the return services configuration requires activation by our technical teams, whom you can contact [here](https://support.shippingbo.com/?hsLang=fr).   ▼ ### 2. Connect the GLS Return contract **Step 1:** Go to your carrier's configuration via the menu **Connectors** -\> **Transport contracts**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-12-59-31-3957-PM.png?width=632&height=419&name=image-png-Mar-26-2025-12-59-31-3957-PM.png) **Step 2:** Search for your connected GLS contract, then open its configuration:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-07-2026-01-44-32-6667-PM.png?width=465&height=477&name=image-png-Aug-07-2026-01-44-32-6667-PM.png) **🚩 Special case:** If your Shippingbo account is an **OMS**, you will need to create the transport contract at this step. Go to **Transport contracts** and click on **Add a transport contract**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jul-31-2026-12-40-32-9428-PM.png?width=670&height=296&name=image-png-Jul-31-2026-12-40-32-9428-PM.png) Search for "*GLS*" in the search bar and click on the **GLS** tile that is displayed: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-07-2026-01-46-37-9894-PM.png?width=410&height=256&name=image-png-Aug-07-2026-01-46-37-9894-PM.png) **Step 3:** Go to the **My return services** category, then click on **Add a return service**: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-26-2025-01-00-26-0498-PM.png?width=613&height=81&name=image-png-Mar-26-2025-01-00-26-0498-PM.png) **Step 4:** Make sure that the service entered is the **Return to pick-up point (B2C)**:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-07-2026-01-49-19-9318-PM.png?width=670&height=190&name=image-png-Aug-07-2026-01-49-19-9318-PM.png) ➡️ This service allows returns to a pick-up point, in France or in Europe. **Step 5:** Fill in the settings of your return service: - **Notifications**: enter here the email address to notify when a return is created with this contract - **Option** *Use the outbound service shipping address* : check this option if you want the return address to be the same as the shipping address entered in the outbound contract. **💡 Tip:** If you want to use 1D barcodes so you can scan the return label barcode on the Shippingbo PDA, you can check the option ***Use 1D barcode*** **in the outbound** service of the GLS contract: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Oct-16-2026-01-44-06-9311-PM.png?width=670&height=57&name=image-png-Oct-16-2026-01-44-06-9311-PM.png) **Step 6:** You can delete this carrier by clicking on "Delete the connector": ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Mar-24-2025-01-11-56-7580-PM.png?width=594&height=69&name=image-png-Mar-24-2025-01-11-56-7580-PM.png)   **⚒️ Framework and responsibilities:**  Before fully using the feature described in this tutorial, we strongly recommend running **a test phase** with your own settings to check that the result matches your expectations. As the customer remains **fully responsible** for the actions carried out in the Shippingbo account, these tests are essential to use the tool with complete peace of mind.   #### **To go further 🛫** \- [Carriers - Connect GLS Ship It](https://knowledge.shippingbo.com/transporteurs-gls-ship-it?hsLang=fr)   #### **Contact us 📬** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)