--- title: "SELLSY: DATA RETRIEVAL ERROR" description: "SELLSY: DATA RETRIEVAL ERROR" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/sellsy-data-retrieval-error#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreurs sur les canaux de vente](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreurs-sur-les-canaux-de-vente) 25 octobre 2026 # SELLSY: DATA RETRIEVAL ERROR If you receive a message from your Sellsy connector indicating that Data retrieval is no longer working, you need to check that the connection is still valid.   **✅Solution**:  **1**. To do this, go to the menu **Connectors** -\> **Sales channels** -\> open the details of your Sellsy connector and click on the connection check icon. If it is **green**, it means the connection is **valid**. The outage was temporary and everything returned to normal automatically.  **2**. If, on the contrary, it is **red**, you will need to check your connector settings in order to fix the connection. ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Nov-29-2024-10-18-05-9730-AM.png?width=670&height=315&name=image-png-Nov-29-2024-10-18-05-9730-AM.png) **3**. To do this, you need to check the logs by clicking on the dotted icon as shown in our tutorial [here](https://knowledge.shippingbo.com/gestion-des-logs-/-dfm?hsLang=fr): ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-12-2026-12-34-13-2741-PM.png?width=290&height=161&name=image-png-Aug-12-2026-12-34-13-2741-PM.png)   #### Contact us 📬 Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)