SHIPPINGBO CUSTOMER CLUB: JOIN THE COMMUNITY OF COMMITTED E-MERCHANTS

 

The Shippingbo Customer Club is a private, interactive space designed for all platform users who want to:
– Stay informed,
– Share their experience,
– Learn,
– And above all, progress together.

Designed as an extension of your Shippingbo experience, the Customer Club connects e-merchants who share the same logistical, technical or strategic challenges.

 

💡 Why join the Shippingbo Customer Club?

We designed this space to meet your needs and offer you concrete benefits:

• Create a place for mutual help and collaboration: the Customer Club offers a space to facilitate discussions, allowing Shippingbo users to talk to each other, help each other, and even meet. It is an interactive place where members can ask questions, share their tips and solve together the challenges related to e-commerce, logistics and the management of their e-commerce business.
  
  
• Access to exclusive content and events: as a member, you get access to videos, webinars, white papers and other formats designed to keep you informed about Shippingbo news and market developments.
  
  
• Provide a forum for sharing experiences and "best practices": the Club facilitates the sharing of experiences and best practices. It is a space where everyone can share their successes and tips, and get valuable advice.

 

📚 What will you find in the Customer Club?

1. Shippingbo Community: your first steps and key information

This section is designed to make it easier for you to get started and to understand the Customer Club. There you will find guides for your "Getting started" on the platform, a space to "Introduce yourself" to other members, and the "Community rules" for harmonious exchanges. You can also discover "The Shippingbo team". Stay up to date with product changes thanks to the "What's new log" and find out about past and/or upcoming "Events" (trade shows, customer workshops, webinars,...), including those related to "E-Scale". A dedicated section will also let you "Consult an expert" who can answer your needs.

 

2. Community Forum: exchange and collaborate

The forum is the heart of discussions and experience sharing between members and the Shippingbo team. It is organized by topic for targeted exchanges:

• E-commerce Strategy:  A space dedicated to optimizing your online sales. A concentrate of the latest e-commerce trends, tips and innovations. Discuss marketplaces, peak season, international development and much more. Ask your questions, exchange with other e-merchants and inspire each other to go further.
  
  
• Logistics Strategy: a space dedicated to optimizing your logistics operations. Share your challenges, exchange best practices and find concrete solutions to gain efficiency day to day.
  In this space, we talk about multi-warehouse organization, carrier management, preparing for activity peaks, and process automation.
  
  
• Shippingbo News: stay up to date on everything that makes the Shippingbo ecosystem tick. In this space, you will find:
  - Announcements of new partners and integrations
  - Upcoming events (such as E-Scale or our co-organized workshops)
  - Replays of webinars on concrete topics (dropshipping, logistics audit, Shippingbo demo, peak season, stock management, omnichannel... and many more!) It’s the ideal place to miss nothing.

3. Progress: deepen your knowledge

This section is dedicated to your continuous development with Shippingbo, offering a variety of resources to enrich your e-commerce logistics expertise:

• Resources: access a variety of themed content designed to deepen your knowledge. There you will find:
  • White papers
  • Studies / Key figures
  • Webinars
  • Customer workshops
    
    
• Videos: this space brings together all our video resources to help you make better use of Shippingbo and grow your e-commerce business.

There you will find:
– Functional tutorials to get to grips with the solution's tools
– Customer and partner testimonials to discover concrete feedback
– E-commerce advice on logistics, stock management, omnichannel and peak season

A concentrate of useful content, designed to save you time, build your skills and move forward more calmly day to day.

4. Exclusive training: optimize your processes for greater productivity

For more structured learning, training modules are available: 

• The Productivity module helps you save time on your daily operations through better mastery of Shippingbo's tools and automations.
  There you will discover how to:

– Optimize your shipments with transport mapping and simple automation rules
– Prepare more orders, faster, with fewer errors
– Automate your logistics actions to save up to an hour a day
– Use the advanced features of PDA mode to secure and speed up your preparations

Concrete content, designed to make you more efficient, reduce manual handling and improve the performance of your logistics day to day.

• In the Customer Experience module, you will learn how to strengthen customer relationships using the communication tools built into Shippingbo.
  On the agenda:
  – Improve your customer communication by automating post-order exchanges
  – Build customer loyalty with personalized, well-timed SMS notifications
  – Create effective notification emails at every stage of the order

The goal: to offer your customers a clear, reassuring and professional experience throughout the purchasing journey.

• The Business module is designed to help you grow your business by structuring your sales channels and anticipating bottlenecks.

There you will learn to:
– Avoid stock-outs and lost sales by setting up alerts
– Better understand marketplaces: why get started, how to avoid pitfalls, and dispel preconceived ideas
– Connect your sales sources effectively to centralize your business
– Stay informed about new channels and trends to watch

The goal: to give you the right levers to structure your growth and make it sustainable.

• The multi-warehouse module helps you understand and structure logistics spread across several sites.
  There you will discover the keys to taking advantage of a multi-warehouse organization: better stock distribution, flow optimization and centralized visibility.
  
  
• Finally, the LMS Range module  offers you clear and comprehensive presentations to get the most out of the features included in your subscription. Designed to support you step by step, this module shows you how to make full use of our different offers in order to boost performance and accelerate your company's growth.

 

The Shippingbo Customer Club is here for you, a space where mutual help and sharing will enrich your daily experience. Want to connect to this community? Here is how to join us:

 

You have two options:

 

1 - By clicking on this link here
- Log in with the email address associated with your Shippingbo account
- You are connected to the Customer Club! 

 

2 - Via your Shippingbo account:

1 - Go to your Shippingbo customer area

2 - At the bottom right, click on the “menu" button
3 - A drop-down menu will appear, with a Customer Club icon right at the top

4 - Click on the icon, then fill in your information to complete your registration

Afterwards, if you want to connect to the Customer Club via an external link or via the app, simply enter the login details of your Shippingbo account.

 

📱 Want to be informed in real time of all the latest news? Download the mobile app!

To miss none of the news and discussions, download the Circle app. You will receive a notification as soon as content is published in the Customer Club.

 

Contact us 📬:

Questions about this feature?
Feel free to write to us here so that we can answer your questions.