--- title: THE LABEL PRINTS IN THE WRONG FORMAT WITH THE SHIPPINGBO PRINT SERVER description: THE LABEL PRINTS IN THE WRONG FORMAT WITH THE SHIPPINGBO PRINT SERVER --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/the-label-prints-in-the-wrong-format-with-the-shippingbo-print-server#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreurs de serveur d'impression](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreurs-de-serveur-dimpression) 25 octobre 2026 # THE LABEL PRINTS IN THE WRONG FORMAT WITH THE SHIPPINGBO PRINT SERVER You use the print server to print labels, but the label does not come out in the right format. When you print the label manually, it comes out in the right format: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Aug-26-2026-10-06-26-1254-AM.png?width=1512&height=2016&name=image-png-Aug-26-2026-10-06-26-1254-AM.png)   **✅ Solution:** Your print server is forcing an incorrect label printing configuration. You are therefore using the old print server, which is no longer updated. ➡️ Please reinstall the print server by following the dedicated tutorial: **[SET UP THE MULTI-PRINT PRINT SERVER ON PC](https://knowledge.shippingbo.com/configurer-le-nouveau-serveur-dimpression-multi-print?hsLang=fr)**.  ➡️ If you use the PDA, you will also need to follow our dedicated tutorial: **[SET UP THE MULTI-PRINT PRINT SERVER ON THE PDA](https://knowledge.shippingbo.com/configurer-le-serveur-dimpression-multi-print-sur-le-pda?hsLang=fr)**.   #### **Contact us 📬:** Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)