--- title: "TOOPOST ERROR WHEN GENERATING THE LABEL: INSURANCE IS NOT ALLOWED BY THIS OPTION" description: "TOOPOST ERROR WHEN GENERATING THE LABEL: INSURANCE IS NOT ALLOWED BY THIS OPTION" --- [Passer au contenu](https://knowledge.shippingbo.com/base-de-connaissance/toopost-error-when-generating-the-label-insurance-is-not-allowed-by-this-option#main-content) Français Afficher le sous-menu pour les traductions [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets?hsLang=fr) ![bleu et gris\_Sigle+logo SBO (4)](https://knowledge.shippingbo.com/hs-fs/hubfs/Photo%20Marie/bleu%20et%20gris_Sigle+logo%20SBO%20(4).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions - [Centre d'aide Shippingbo](https://support.shippingbo.com/tickets) Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [ZONE DE TEST](https://knowledge.shippingbo.com/base-de-connaissance?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/base-de-connaissance/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # TOOPOST ERROR WHEN GENERATING THE LABEL: INSURANCE IS NOT ALLOWED BY THIS OPTION You are trying to generate a label with your Toopost carrier contract, and you get this error message when generating the label: *"Error when generating the label. Please check the address, then the label configuration.*  *Insurance is not allowed by this option. You can try without an insurance value or use another label account."*    This message is sent to us by the carrier and indicates that the service used is not available on your contract.   ✅**Solution:**  We invite you to contact your Toopost account manager to confirm that you do have access to the service.  If you do not have access to the service, you will need to use another label account for your shipment.  If you do have access to the service, then we invite you to contact Shippingbo support so that we can add the service for you.    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.           [![bleu et gris\_Sigle+logo SBO (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20gris_Sigle+logo%20SBO%20(2).png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(2).png "bleu et gris_Sigle+logo SBO (2)")](http://shippingbo.com)