--- title: CHECK WHETHER AN EMAIL OR SMS NOTIFICATION WAS SENT CORRECTLY description: CHECK WHETHER AN EMAIL OR SMS NOTIFICATION WAS SENT CORRECTLY --- [Passer au contenu](https://knowledge.shippingbo.com/check-whether-an-email-or-sms-notification-was-sent-correctly#main-content) Français Afficher le sous-menu pour les traductions [![bleu et blanc\_Sigle+logo SBO\_300dpi (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png?width=160&height=30&name=bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png)](https://knowledge.shippingbo.com/?hsLang=fr) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions Bonjour. Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [Knowledge base](https://knowledge.shippingbo.com/?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des notifications](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-notifications) 25 octobre 2026 # CHECK WHETHER AN EMAIL OR SMS NOTIFICATION WAS SENT CORRECTLY If you use the feature that sends order status change notifications by email or SMS, and you want to make sure that the notification was sent correctly, please follow these steps:  **1**. Go to the menu **Connectors** -\> **Sales channels** -\> Open the details of the sales channel for which you want to check that notifications were sent. **2**.Click on the three dots to the right of the service status, then click on **Logs**:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jan-14-2025-02-34-45-5407-PM.png?width=635&height=300&name=image-png-Jan-14-2025-02-34-45-5407-PM.png) You will be redirected directly to the DFM (also called Sbug) where the first search fields will be filled in by default (Category and Service ID): ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jan-14-2025-02-37-37-7047-PM.png?width=634&height=260&name=image-png-Jan-14-2025-02-37-37-7047-PM.png) **3**. In the field **Category** select "***OrderStateNotification***" and in the field **Service:** enter the id number of the email / SMS notification (e.g. 2018, 2017) that you will find in the configurations of your notifications:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/R1kQYW0Pzxgo9dv0GRsW54ZaLQOnFXs6quHZkNeg-2.png?width=578&height=262&name=R1kQYW0Pzxgo9dv0GRsW54ZaLQOnFXs6quHZkNeg-2.png) Then, in **Action** select " ***Email Sent***" for email notifications or " ***SMS Sent***" for SMS notifications: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/5r4BrEXg5xDNMWoQDuvAns8osyktLSySr3FT122x-2.png?width=200&height=474&name=5r4BrEXg5xDNMWoQDuvAns8osyktLSySr3FT122x-2.png) You will thus be able to confirm that the notification was correctly triggered and sent. Here we can see that the SMS status notification was correctly sent for the status *Dispatched* (Routed): ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image%20(19)-png.png?width=688&height=242&name=image%20(19)-png.png)   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![Chill listening crop-3](https://knowledge.shippingbo.com/hs-fs/hubfs/Logo%20shippinggbo.png?width=104&height=24&name=Logo%20shippinggbo.png "Chill listening crop-3")](http://shippingbo.com) Copyright © 2026, Shippingbo