--- title: "CHRONO RELAIS: ERROR GENERATING A LABEL" description: "CHRONO RELAIS: ERROR GENERATING A LABEL" --- [Passer au contenu](https://knowledge.shippingbo.com/chrono-relais-error-generating-a-label#main-content) Français Afficher le sous-menu pour les traductions [![bleu et blanc\_Sigle+logo SBO\_300dpi (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png?width=160&height=30&name=bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png)](https://knowledge.shippingbo.com/?hsLang=fr) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions Bonjour. Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [Knowledge base](https://knowledge.shippingbo.com/?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # CHRONO RELAIS: ERROR GENERATING A LABEL You are trying to generate a label for a Chrono Relais order, but you receive the following error message: *Error generating the label. Please check the address, then the label configuration.* *⚠️* *33-Validation error - The pick-up point identifier is invalid-Invalid data error. At least one field is not formatted correctly. Perhaps a date field?*     This error usually means that the pick-up point number entered in the order is not valid, or at least does not match a Chrono Relais pick-up point number.    ✅**Solution:** you need to contact the carrier here, providing them with the delivery address of the order as well as the associated pick-up point number. The carrier will then be able to tell you whether the number is valid or not, and can provide you with the correct number if necessary.   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![Chill listening crop-3](https://knowledge.shippingbo.com/hs-fs/hubfs/Logo%20shippinggbo.png?width=104&height=24&name=Logo%20shippinggbo.png "Chill listening crop-3")](http://shippingbo.com) Copyright © 2026, Shippingbo