--- title: "COLISSIMO: ERROR WHEN GENERATING A LABEL FOLLOWING CHANGES TO YOUR ACCOUNT" description: "COLISSIMO: ERROR WHEN GENERATING A LABEL FOLLOWING CHANGES TO YOUR ACCOUNT" --- [Passer au contenu](https://knowledge.shippingbo.com/colissimo-error-when-generating-a-label-following-changes-to-your-account#main-content) Français Afficher le sous-menu pour les traductions [![bleu et blanc\_Sigle+logo SBO\_300dpi (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png?width=160&height=30&name=bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png)](https://knowledge.shippingbo.com/?hsLang=fr) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions Bonjour. Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [Knowledge base](https://knowledge.shippingbo.com/?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # COLISSIMO: ERROR WHEN GENERATING A LABEL FOLLOWING CHANGES TO YOUR ACCOUNT You have recently made changes to your Colissimo account (directly with Colissimo, for example a password change), and you can no longer generate labels in Shippingbo. You receive the following error:  *"Incorrect login or password"*   **Solution:** you need to enter the new password in your Colissimo label account in your Shippingbo account.   To do so, log in to your Shippingbo account and go to Connectors =\> Transport contracts =\> Colissimo: ![](https://knowledge.shippingbo.com/hs-fs/hubfs/colissimo-png.png?width=1548&height=623&name=colissimo-png.png) Enter the new password in the "contract information" tab and save the change:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/image-png-Jun-27-2025-11-42-56-2889-AM.png?width=528&height=421&name=image-png-Jun-27-2025-11-42-56-2889-AM.png) #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.   [![Chill listening crop-3](https://knowledge.shippingbo.com/hs-fs/hubfs/Logo%20shippinggbo.png?width=104&height=24&name=Logo%20shippinggbo.png "Chill listening crop-3")](http://shippingbo.com) Copyright © 2026, Shippingbo