---
title: "DPD: ERROR WHEN GENERATING A LABEL: SERVICE NOT EXPORTABLE"
description: "DPD: ERROR WHEN GENERATING A LABEL: SERVICE NOT EXPORTABLE"
---

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30 octobre 2026

# DPD: ERROR WHEN GENERATING A LABEL: SERVICE NOT EXPORTABLE

You are trying to generate a label for a shipment with DPD, but you receive the error message below:

*"500 Internal Server Error : Service not exportable-eServiceTypEmpfAvisoSMS - only national possible"*

 

This error message means that your DPD agency has not opened exports for this service. 

✅**Solution:**

Please contact **your DPD account manager** so that they can open this service on your DPD account.

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