--- title: ERROR MESSAGE WHEN ADDING AN ADDITIONAL DOCUMENT TO AN ORDER description: ERROR MESSAGE WHEN ADDING AN ADDITIONAL DOCUMENT TO AN ORDER --- [Passer au contenu](https://knowledge.shippingbo.com/error-message-when-adding-an-additional-document-to-an-order#main-content) Français Afficher le sous-menu pour les traductions [![bleu et blanc\_Sigle+logo SBO\_300dpi (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png?width=160&height=30&name=bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png)](https://knowledge.shippingbo.com/?hsLang=fr) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions Bonjour. Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [Knowledge base](https://knowledge.shippingbo.com/?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Gestion des commandes](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-gestion-des-commandes) 25 octobre 2026 # ERROR MESSAGE WHEN ADDING AN ADDITIONAL DOCUMENT TO AN ORDER You are trying to add an additional document to an order, but the import does not work and you receive an error message such as the example below:  *"Uploaded file must be filled in"* *"Document type must be filled in"*   In the example above, the file is not in PDF format but in Excel format. In addition, the values entered in the "Type" and "Language" fields were not validated, so the fields are considered empty.    ✅**Solution:**  Additional documents must be in PDF format. When you fill in fields, make sure to click the validate button circled in red in the example.    #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions. [![Chill listening crop-3](https://knowledge.shippingbo.com/hs-fs/hubfs/Logo%20shippinggbo.png?width=104&height=24&name=Logo%20shippinggbo.png "Chill listening crop-3")](http://shippingbo.com) Copyright © 2026, Shippingbo