ERROR WHEN GENERATING THE LABEL: "THE PARCEL INFORMATION CONTAINS ERRORS"

When generating the label for an order, you receive the following error message:

"The parcel information contains errors. Please check it.

The Total weight (grams) field must be filled in

The HS code field must be filled in

The Unit weight (g) field must be filled in

The HS code field must be filled in"

This message indicates that the listed fields have no value filled in, whereas the carrier concerned requires them to be filled in before a label can be generated.

✅Solution:

Depending on the field(s) to fill in, enter a weight in grams, dimensions in millimeters, and the HS code of the order's product(s).

The HS code is a number that allows customs to classify products by category. It is especially required for orders including a CN23 (customs document). You can fill it in for each product in your catalog, by file import or directly in the product sheet:

You can also set a default HS code if all your products belong to the same category (for example, you only sell jewelry). To do so, go to Configurations -> Logistics -> CN23 -> Default HS Code:

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