--- title: "GLS: ERROR WHEN GENERATING A LABEL \"THE MOBILE FIELD IS INVALID OR MISSING\"" description: "GLS: ERROR WHEN GENERATING A LABEL \"THE MOBILE FIELD IS INVALID OR MISSING\"" --- [Passer au contenu](https://knowledge.shippingbo.com/https/knowledge.shippingbo.com/gls-error-when-generating-a-label-the-mobile-field-is-invalid-or-missing#main-content) Français Afficher le sous-menu pour les traductions [![bleu et blanc\_Sigle+logo SBO\_300dpi (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png?width=160&height=30&name=bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png)](https://knowledge.shippingbo.com/?hsLang=fr) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions Bonjour. Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [Knowledge base](https://knowledge.shippingbo.com/?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 30 octobre 2026 # GLS: ERROR WHEN GENERATING A LABEL "THE MOBILE FIELD IS INVALID OR MISSING" You are trying to generate a label with the carrier GLS and encounter the following error message:  *"Error when generating the label. Please check the address and then the label configuration.* *⚠️The mobile field is invalid or missing."*   **This means there is an error either in the delivery address or in the shipping address.**    ✅**Solution:** First, check that the delivery address has a phone number filled in.  Next, if you have shipping addresses configured by origin, check that the one matching the origin of the order concerned by the error does include a phone number.  To do this, go to Configurations \>\> Notifications and labels \>\> Shipping addresses by origin Finally, you will need to contact Shippingbo Support so that we can check that the shipping address configured for the GLS label account used does include a phone number. [![Chill listening crop-3](https://knowledge.shippingbo.com/hs-fs/hubfs/Logo%20shippinggbo.png?width=104&height=24&name=Logo%20shippinggbo.png "Chill listening crop-3")](http://shippingbo.com) Copyright © 2026, Shippingbo