--- title: LABEL ERROR WHEN PRINTING THE LABEL ON THE PDA description: LABEL ERROR WHEN PRINTING THE LABEL ON THE PDA --- [Passer au contenu](https://knowledge.shippingbo.com/label-error-when-printing-the-label-on-the-pda#main-content) Français Afficher le sous-menu pour les traductions [![bleu et blanc\_Sigle+logo SBO\_300dpi (2)](https://knowledge.shippingbo.com/hs-fs/hubfs/bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png?width=160&height=30&name=bleu%20et%20blanc_Sigle+logo%20SBO_300dpi%20(2).png)](https://knowledge.shippingbo.com/?hsLang=fr) Ouvrir la navigation principale Fermer la navigation principale - Français Afficher le sous-menu pour les traductions Bonjour. Comment pouvons-nous vous aider ? - Il n'y a aucune suggestion car le champ de recherche est vide. 1. [Knowledge base](https://knowledge.shippingbo.com/?hsLang=fr) 2. [Erreurs fréquentes & comment les éviter](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr) 3. [FAQs - Erreur à la génération des étiquettes](https://knowledge.shippingbo.com/erreurs-fr%C3%A9quentes-comment-les-%C3%A9viter?hsLang=fr#faqs-erreur-%C3%A0-la-g%C3%A9n%C3%A9ration-des-%C3%A9tiquettes) 25 octobre 2026 # LABEL ERROR WHEN PRINTING THE LABEL ON THE PDA If you print shipping labels from the PDA (B2B session or Mono picking session), a LABEL ERROR label may be printed instead of the expected shipping label, as in the example below:  ![](https://knowledge.shippingbo.com/hs-fs/hubfs/Knowledge%20Base%20Import/R1sTmDGi3BbLlXDow2Iz9AB0qpVGhgv8k5KqfQDl-2.png?width=384&height=521&name=R1sTmDGi3BbLlXDow2Iz9AB0qpVGhgv8k5KqfQDl-2.png) 💠**Note**: The barcode on the LABEL ERROR matches the barcode of the slip (Parcel ID) of the order.   This means that the shipping label could not be generated for various reasons (e.g., missing weight/dimension information, information related to a CN23, etc.).    ✅**Solution:**  Go to the Shippingbo interface, open the "Generate a label" side menu, and scan the barcode on the LABEL ERROR. You will then be able to fill in, from the interface, the missing information needed to generate the label for your order.   #### Contact us 📬: Questions about this feature? Feel free to write to us [here](https://support.shippingbo.com/?hsLang=fr) so that we can answer your questions.     [![Chill listening crop-3](https://knowledge.shippingbo.com/hs-fs/hubfs/Logo%20shippinggbo.png?width=104&height=24&name=Logo%20shippinggbo.png "Chill listening crop-3")](http://shippingbo.com) Copyright © 2026, Shippingbo