ERROR IN THE DIMENSIONS SENT TO THE CARRIER

✅Solution:

There can be several reasons for this: 

- First, go to Configurations -> Logistics: at the very bottom of the page, in the Automatic completion of parcel information section, check whether any default dimensions are set:

- Second, check in Logistics -> Carton whether you have cartons configured with certain dimensions. Indeed, in the case of carton mapping and the selection of a carton, the carton dimensions take priority.