ERROR MESSAGE IN A RAKUTEN / PRICEMINISTER ORDER

You shipped a Rakuten order from Shippingbo, but it is now in error and the following message appears in the Messages tab:

"Error returned by Pricemister when notifying the shipment of the order: ParameterError - Problem with parameters. - Article 663059960: for prepaid shipping methods, you cannot enter tracking numbers, you must enter "yes" or delete the line if you have not shipped it yet."

This error is caused by the "prepaid" option being enabled in your Rakuten backoffice for the selected carrier. This option forces you to create your labels in the Rakuten backoffice.

✅Solution:

We recommend removing the "prepaid" option on Rakuten so that you can ship your orders from Shippingbo.

You can contact Rakuten support so that they can tell you how to handle these orders requested as prepaid and shipped through a system other than their backoffice.

Once the option is disabled, closings should work normally.

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