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PICK AND PRINT ISSUE: UNABLE TO PRINT THE LABEL

During a Pick and Print session, an error message appears informing you that some products cannot be scanned and that you cannot print a label for these products.

This error message means that several products have the same EAN in your product catalog. This is known as an EAN duplicate. 

 

Since Pick and Print is incompatible with EAN duplicates, you receive this error message and are unable to scan these products. 

 

✅Solution:

You can edit the EAN of the product concerned directly in the product sheet.

 

Note that assigning the same EAN to several different products is possible, but strongly discouraged, notably because several Shippingbo options are incompatible with EAN duplicates, such as Pick and Print and multi-EAN. 

 

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