CHECK THE ENCODING OF YOUR IMPORT FILE

You are trying to import a CSV file into Shippingbo but you receive the following error: 

This error means that your file is not encoded in UTF-8 format. However, every csv file used in Shippingbo must be encoded in UTF-8 for the import to work.

There are several methods to check the encoding of a document:

Use a text editor that displays the encoding

1. Some editors such as Notepad++ (Windows), VS Code, Sublime Text, or Atom display the detected encoding in the status bar (at the bottom of the window).

2. You can open the file in these editors and check whether they indicate, for example, “ANSI”, “UTF-8”, “UTF-8 BOM” or “UTF-16”, etc.

Use online tools

• There are websites that let you upload a file and try to identify its encoding

• A commonly used online service to detect the encoding is:

  • File encoding Checker

  Simply upload your file and the tool will try to identify the encoding (UTF-8, ISO-8859-1, Windows-1252, etc.).

Examine the special characters in the file

• Often, an “ANSI/Windows-1252” file will show incorrect accented characters if you open it as UTF-8, and vice versa.

• If all the accents (é, è, à, etc.) appear correctly in a text viewer set to UTF-8, there is a good chance that the file is really encoded in UTF-8.

To go further 🛫:

- Encode a CSV file in UTF-8

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