COLISSIMO: INCORRECT USERNAME OR PASSWORD. TOO MANY ATTEMPTS, AUTHENTICATION IS TEMPORARILY BLOCKED

You want to ship an order with Colissimo, but you receive the error below when generating the label:

"Incorrect username or password. Too many attempts, authentication is temporarily blocked."

This error message indicates that Colissimo does not recognize the credentials entered in your Colissimo transport contract on Shippingbo:

✅ Solution: correct the credentials, i.e. the Contract number and/or the Password, in the configuration of your Colissimo connector on Shippingbo.

➡️ For more information on the details to enter, please follow the dedicated tutorial: CARRIERS - CONNECT COLISSIMO.

⭐ Key point:

The temporary block, triggered by this error returned by Colissimo, is applied by Colissimo. If you need to lift this temporary block, please contact Colissimo support.

➡️ The temporary block applied by Colissimo as a security measure is not caused by Shippingbo.

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