COLISSIMO OR DPD: ERROR WHEN GENERATING THE RETURN LABEL

When generating a return label for an order with the carriers Colissimo or DPD, one of the following error messages is displayed:

"Fcv::ApiClient::Error::ClientDisplayableError: The sender's country code or postal code is incorrect for the provided product code."

"The Country code field can only have one of the following values: CH, GB, MC, BE, BG, CZ, DK, DE, EE, IE, ES, FR, GR, HR, IT, CY, LV, LT, LU, HU, MT, NL, AT, PL, PT, RO, SI, SK, FI, SE".

"The Country code field must be equal to FR".

This is because the buyer's country (the sender in this case) is not on the list of countries covered by the carrier's return offer.

- The Colissimo return offer is available for France and internationally.

- As for the carrier DPD, the return offer is only available for FR => FR returns.

Contact us 📬:

Questions about this feature?
Feel free to write to us here so that we can answer your questions.