SOME PRODUCTS DO NOT APPEAR IN THE "CREATE A RETURN ORDER" WINDOW

You want to process a return for an order, but some products do not appear in the "CREATE A RETURN ORDER" window.

Imagine an order containing 3 different product references:

- Pink water bottle

- Pink backpack

- Pom-pom keychain

The list of products in the "CREATE A RETURN" window is as follows:

- Pink water bottle

- Pom-pom keychain

The Pink backpack reference does not appear in the return window.

It is also not clickable in the order lines, unlike the other references.

This is because this reference does not exist in Shippingbo. More precisely, the SKU that was imported with the order does not exist in your product catalog, so the product cannot be mapped.

✅Solutions:

There are two solutions here:

1. Either the product in question does not exist at all in Shippingbo: you need to create it by following the tutorial ADD PRODUCTS TO SHIPPINGBO.

Warning: when creating the product, you will need to give it the same SKU as the one it comes in with in the order so that it can be mapped.

2. Or the product exists in Shippingbo, but not with the same SKU: you therefore need to enter the SKU that comes in with the order as the product's "additional ref", so that it can be mapped. You can use the tutorial ADD ADDITIONAL REFERENCES.

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