UPS: ERROR WHEN GENERATING A LABEL "INVALID NUMBER OF PRODUCTS"

You are trying to generate a label for a UPS shipment, but you receive the error message below:

“ups_api_error: Error while creating the UPS shipment

reason: 400 Bad Request

128039: Invalid number of products.”

This error is due to the fact that the UPS API limits shipments to 50 different unique products. This limit applies only to international shipments (subject to customs, and therefore requiring a CN23 declaration).

✅Solution:

The solution here is to split the order so that it is shipped in several parts.

To find out how to split an order, you can consult our tutorial here.

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