ORDER NOT SENT TO LOGISTICS: NO CARRIER FOUND

You have an OMS account in Shippingbo, and your orders are transmitted via a virtual bridge to an external logistics provider.

On an order, you receive the error message below and the order does not have the "sent to logistics" status. It has not been received by your logistics provider.

"No matching logistics provider transport service. No logistics provider transport service calculated for this order."

This error message means that the order cannot be transmitted to the logistics provider because it has no carrier or calculated carrier specified.

✅Solution: enter a carrier in the corresponding field so that the order can be transmitted to the logistics provider.

Note that you may receive this error message even if the order has a value in the "Carrier" field: in this case, no rule in Configuration => Orders => Carrier mapping for logistics providers matches the order.

In this case, you must either correct the value that comes through in the "Carrier" field, or adapt the mapping rules so that one of them matches the order.

Contact us 📬:

Questions about this feature? Feel free to write to us here so that we can answer your questions.