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ORDERS ERROR: UNRECOGNIZED PRODUCT(S) DETECTED

You are trying to generate a shipping label for your order but one of the following error messages appears in the Message tab of the order: 

  • In the Message tab of the order: "Unrecognized product(s) detected":

Or:

  • In the Warehouse tab of the order: "Some order lines have no product match”:


These error messages mean that the SKU of at least one of the products in this order does not exist in your Shippingbo product catalog.

  • For an order without errors, the products in the order are recognized by Shippingbo. The SKU therefore appears underlined in blue in the order details, and this link redirects to the product sheet in Shippingbo:

 

If these error messages appear, it means that at least one of the products in the order is not recognized by Shippingbo, two cases are possible:

    1. Either the product SKU appears in gray and not underlined, with no link to a product sheet, since Shippingbo cannot identify which product this SKU corresponds to:
    2. Or the product SKU is missing, the field is empty in the Product line of the order:

     

    ✅ Solution 1 - If the product SKU appears in gray and not underlined:

    • You must add the unrecognized product reference to your Shippingbo product catalog:

      • To add a new product to your Shippingbo catalog, please follow our tutorial here.

      • To add an additional reference to a product that already exists in Shippingbo, please follow our tutorial here.

    • Once the product reference has been added to your catalog, you can click on Recalculate products to restart the recognition (it should then be displayed in blue):
    • Then restart the routing manually via the Warehouses tab of the order:

     

    ✅ Solution 2 - If the product SKU is missing:

    • The sales source the order comes from did not send a SKU for the product in question.

    • For the current order, you can add the SKU manually in the order by clicking on the pencil on the right in the ORDER LINES section:

    • For all future orders containing this product: you must add the unrecognized product reference to your product catalog on your sales source:

      ➡️ This way, future orders containing this product will include a SKU that Shippingbo can recognize automatically.

     

     

    Contact us 📬:

    Questions about this feature?
    Feel free to write to us here so that we can answer your questions.