SERVICE OVERLOAD ERROR

You receive a message or a notification informing you of a slowdown in retrieving order data from your sales channel, due to an overload of the latter.

For example:

"Your Prestashop service 7109 Prestashop that you host is overloaded. Data retrieval is therefore slowed down (source error: Timed out reading data from server)."

This is a message sent to us by the sales channel and is therefore external to Shippingbo.

Solution:

To check that the connection is still valid, go to the menu Connectors -> Sales channels -> click on the connection button of the Service statuses:

If it is green -> the connection is working
If it is red -> the connection is interrupted, you need to check what the logs indicate by following the tutorial: LOG MANAGEMENT / DFM

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