.png?width=210&height=40&name=bleu%20et%20gris_Sigle+logo%20SBO%20(4).png){kind=small}
WHY DOES MY ORDER NOT APPEAR IN SHIPPINGBO?
If you do not see an order in Shippingbo, several reasons can explain this problem:
1. Order retrieval is not activated on the connector 🔄
Check that your sales channel connector is correctly activated to retrieve orders.
2. The order date is earlier than the last retrieval date 📅
Shippingbo only retrieves orders created from the last retrieval date configured on the connector.
-
This date corresponds to the point from which Shippingbo starts monitoring and importing orders.
-
Orders older than this date will not be imported automatically.
3. The order has already been retrieved 📩
If the order is already in Shippingbo, it will not appear a second time.
4. Change of store on the connector 🛍️
If the sales channel connector was initially configured to retrieve orders from a former store, then changed to a different store:
-
Orders from the new store may not be retrieved correctly.
-
Solution: create a new connector dedicated to the new store to allow retrieval
5. The order status blocks retrieval ❌
Some orders are not retrieved if their status on the sales channel prevents the import:
-
For example: "Awaiting payment", "Payment error", etc.
6. The order contains no order line🗑️
If an order contains no product (no order line), it will not be imported into Shippingbo.
💡 Key takeaways
-
Always check that the connector is activated and verify the last retrieval date.
-
For any change of store or persistent problem, creating a new connector is often the solution.
-
Orders with no product or with an invalid status will not be retrieved.
Contact us 📬:
Questions about this feature?
Feel free to write to us here so that we can answer your questions.