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ERROR IN A COLISSIMO ORDER TO THE DOM-TOM: DEMATERIALIZED DOCUMENT CANNOT BE UPLOAD ON COLISSIMO

You shipped an order to the DOM-TOM with Colissimo, and following the shipment you receive the following error: 

"Error during uploading documents : Dematerialized document cannot be upload on Colissimo. Returned error message: Problem retrieving the parcel via searchColis."

 

This error is due to a shipment integration time that was too long on Colissimo's side, which meant they could not integrate the customs documents associated with the order. 

 

✅Solution:

Please contact Shippingbo support via the "Help" button in your interface, indicating the number of the order concerned, so that we can resend the customs documents to Colissimo for this order. 

 

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