ERROR IN A COLISSIMO ORDER TO THE FRENCH OVERSEAS TERRITORIES (DOM-TOM): DEMATERIALIZED DOCUMENT CANNOT BE UPLOAD ON COLISSIMO

You shipped an order to the French overseas territories (DOM-TOM) with Colissimo, and following the shipment you receive the following error:

"Error during uploading documents: Dematerialized document cannot be upload on Colissimo. Returned error message: Problem retrieving the parcel via searchColis."

This error is due to Colissimo taking too long to process the shipment, which means they could not process the customs documents associated with the order.

✅Solution:

Please contact Shippingbo support via the "Help" button in your interface, providing the number of the order concerned, so that we can resend the customs documents to Colissimo for this order.

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