PRESTASHOP ERROR: "TIME OUT CONNECTING TO SERVER"

If you receive the following message from your Prestashop sales channel when closing orders: 

"Time out connecting to server" 

This can be due to two factors:

1. Either the error is due to a network / firewall / WAF block. To check this, you need to verify whether our IP addresses are allowed in the system in question. Here are the IP addresses:

3.74.16.63

3.74.39.181

3.74.48.178

52.18.227.53

52.213.188.24    

52.48.188.143

2. Or the Prestashop site is temporarily overloaded and Shippingbo will not be able to do anything to resolve this error. You will need to either wait or contact Prestashop support. 

Contact us 📬:

Questions about this feature? Feel free to write to us here so that we can answer your questions.