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PROPAGATION OF THE CANCELLED STATUS IN MULTI-SHIPPINGBO
Propagation of the cancellation from OMS → WMS
Shippingbo allows you to automatically propagate an order cancellation when the order is cancelled on your OMS account to your WMS account. The status is propagated automatically if the order has not yet entered preparation on the WMS side.
✅Solution: You can also allow the propagation after the preparation has been started. In this case, on the WMS side, go to the Sellers menu → select your seller and tick the box "Allow order cancellation even if the order is already being prepared"
Propagation of the cancellation from WMS → OMS
Shippingbo allows you to automatically propagate an order cancellation when the order is cancelled on your WMS account to your OMS account.
✅Solution: In the OMS account, in the Warehouse menu -> select the warehouse and tick the box "Allow the supplier to cancel orders".
📢 Warning:
For the propagation to work in this direction, in the case of an order that has been split and routed to several warehouses, all the orders on the WMS side resulting from the order in the OMS must absolutely be "cancelled".
In the case of a Multi-Shippingbo connection with an external WMS, cancelling in Shippingbo is not always enough; it is better to also cancel the order on the WMS side.
💠Note:
As a reminder, for safety, we also advise you to get in touch with your warehouse and/or the people working on the OMS so that all parties are well aware that the order has been cancelled.
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